You may contact us at Fern Cove Bed and Breakfast by sending us an email, calling us directly or by filling out and sending an enquiry via the Contact Us tab located on our website or you may opt to book on-line using the Book Now tab also located on our website. Please note, this tab directs your enquiry to a third party, being v3 Travel-Frontdesk http://www.v3sales.com/ (hereafter referred to as V3) and its sercure on-line booking service (see "Links to other sites" below).
In the design of our website, we have taken care to draw your attention to this "Privacy Policy" so that you are aware of the terms under which you may decide to share your personal identifiable information (PII) with us. Accordingly, should you choose to provide your PII to us at Fern Cove Bed and Breakfast, we will assume that you have no objections to the terms of this "Privacy Policy".
This "Privacy Policy" explains how Fern Cove Bed and Breakfast handles and protects your PII in accordance with commonly accepted privacy principles. PII includes information that can be linked to a specific individual and includes any personal information that you provide to us and includes but is not limited to your name, address, telephone number, email address and credit card particulars. Any person who chooses to contact us either via our website or by other means in order to make an enquiry or to book either on-line or off-line with Fern Cove Bed and Breakfast shall be entitled to privacy and their PII will be kept confidential. We assure you that your PII shall not be used/disclosed by the proprietor nor any person in the employ of Fern Cove Bed and Breakfast, but only for the purpose of completing your intended business with us. We are committed to protecting the privacy and security of your PII.
Further to the above, as a necessary adjunct to the proper operation of our website, our technical contractors, who are subject to obligations of confidentiality to us, may gain access to PII as part of their service to us.
When you make a reservation with Fern Cove Bed and Breakfast, you will be asked to provide your PII in order to secure your booking. Fern Cove Bed and Breakfast will not wilfully disclose, sell or distribute any personal information about any customer or their booking without first obtaining their approval, to any other party. Except if required under due process of law (see "Exceptions to the rule" below).
Your information is not shared. However, your contact details including name, address and phone number that you provide to us may be used to validate your accommodation enquiry with Fern Cove Bed and Breakfast. We strive to ensure that in doing business with Fern Cove Bed and Breakfast, your privacy is protected with the aim of allowing you to book your travel reservations without the worry of someone misusing your personal information.
Fern Cove Bed and Breakfast will only disclose PII if required to do so to satisfy a legal obligation to the relevant authority about any person or entity who poses a threat or has committed a crime such as customer fraud against Fern Cove Bed and Breakfast or its interests.
This “Privacy Policy” applies only to those parts of our website within our control.
Fern Cove Bed and Breakfast is contracted with V3's secure credit card on-line payment service via the Book Now tab. All bookings made via this tab are considered a guaranteed reservation at Fern Cove Bed and Breakfast. Through V3's on-line credit card payment and booking service, you are provided with a secure pay on-line merchant service. V3 is a third party to Fern Cove Bed and Breakfast, please visit V3 for their terms and conditions at; http://www.v3leisure.com/Privacy_Policy/index.html
Further to this at www.ferncove.com.au our website contains other external links that will open in a new tab and navigate you away from our website to other websites that are not affiliated, associated nor controlled by Fern Cove Bed and Breakfast. The inclusion of a link to another website on www.ferncove.com.au does not imply endorsement of any other website or of those in control of them. Accordingly, We assume no responsibility for the content of any other website and disclaim liability for any and all forms of loss or damage arising out of the use of them. We encourage you to familiarise yourself with the privacy policy of any other website you choose to visit which may collect personal information about you, and you should use your own discretion when providing any information to any other website.
In order to provide you with the convenience of secure on-line and off-line credit card payment and booking services with Fern Cove Bed and Breakfast. We are contracted with an Australian Bank, providing you with secure on-line and off-line merchant services (note; fees apply when paying with credit card either on-line or off-line, these fees are passed on to the customer at point of sale).
If you choose to use the Book Now tab provided on our website and pay via your credit card, any personal information you submit will be processed externally of Fern Cove Bed and Breakfast and you will be using your credit card to pay via V3's secure on-line payment service and its contracted merchant services provider. Please visit; http://www.v3sales.com/ for more information. You will receive an email confirmation when you proceed to an on-line booking and to make a reservation through the Book Now tab and V3.
Upon confirmation of your transaction with V3 via their secure merchant services. V3 will only provide to us your personal details including your name, contact details, the booking date and your arrival and departure date. V3 does not provide Fern Cove Bed and Breakfast with your credit card details. We are provided with a confirmation of your payment and booking via email from V3. Confirmation of your credit card payment to Fern Cove Bed and Breakfast is via our bank statements. If you send an enquiry to us via our Contact Us tab, we guarantee that you will not receive any unsolicited email as a result of your first contact with us through our website and we will respond to your legitimate enquiry.
We may change this “Privacy Policy” from time to time and at our discretion and without notice. If any such changes are made, we will make all reasonable effort to bring these changes to the attention of our users of this website. An updated version of our “Privacy Policy” will be maintained on this website so that you remain aware of the data we collect, how we use it, and under what circumstances we may disclose it.